Required skills

analytical skills to analyse relevant workplace information and data and to make observations of workplace tasks and interaction between people their activities equipment environment and systems

consultation and negotiation skills to develop and implement plans to communicate effectively verbally and in writing and to accurately collate and record information

communication skills to relate to people from diverse backgrounds and with diverse abilities

financial skills to manage budgetary resources

information technology skills to manage and analyse data and information

interpersonal skills to establish rapport to build relationships with customers team members and stakeholders to establish relevant networks

interviewing and recruitment skills to arrive at effective selection outcomes

literacy skills to articulate information and ideas clearly to prepare and present reports and presentations containing complex ideas and concepts and to write policies procedures and plans

numeracy skills to carry out analysis and validation of data and information

organisational skills to manage own tasks within timeframes

problemsolving skills to create innovative solutions to problems

Required knowledge

employee and industrial relations principles

equal employment opportunity guidelines

interviewing and recruitment principles

legislative regulatory and organisational policy framework

organisational recruitment process including role definition selection criteria direct and indirect assessment processes

range of reward and recognition strategies and initiatives

skill auditing and training gap analysis methodologies

strategies for the development of a positive compliance culture

succession planning principles

training program design principles

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

effective management of a business unit encompassing recruitment induction training performance management management of remuneration and incentive programs and compliance with relevant legislation regulations and codes

knowledge of legislative regulatory and organisational policy framework

Context of and specific resources for assessment

Assessment must ensure

access to workplace information and data

access to information and databases for analysis activities

access to relevant legislation standards and guidelines

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documentation of training programs

review of documentation of compliance program

review of copies of position descriptions and position profiles

review of documentation of incentive and remuneration programs

review of documentation of staff retention strategies and supporting data and assessment

review of performance against key performance indicators

review of staff satisfaction surveys and results

review of churn rates and trends

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

human resources management units

Job descriptions may include:

Position profiles may include:

Interviewing techniques may include:

Churn factors may include:

Key performance indicators may include:

Incentive schemes may include:

Statutory and regulatory requirements may include: